Midwest Service Bureau Website Down

It looks like Midwest Service Bureau's website, yourcollectioncenter.com, is no longer active. It displays some empty shell page about WSI. No idea what that is.

A quick Whois search for the domain shows it's still registered to Tamara Deal of Midwest Internet Consulting, LLC. Nothing new there. But no mention of Midwest Service Bureau on the site itself.

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We've received a few emails asking how to report their bad collection practices to the Better Business Bureau. Use this link to submit a complaint to the Better Business Bureau about Midwest Service Bureau.

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Lastly, if you have any updated information about the company Midwest Service Bureau, its owners Sal and Glenda Manzi, its operators Don and Micki Kell, or any of their collectors, please send us an email so we can add your tips to our site. We'll keep your name and all personal information confidential.
Email: ExposingMidwestServiceBureau gmail com.

Sounds like another former employee wrote this email -

If you really want to bring these people down just file a complaint with the State Attorney General, FTC and the District Attorney.  While you are at it just ask them to look at all the notations on their accounts they are full of law violations and I think they record the call's now so they know they are breaking the law.

Another former employee emailed me with this telling tale, mostly about Don Kell:

Ok, first of all. I have been in collections for 15 years and have collected on everything from bad checks to student loans. I have worked for a division of Sallie Mae and have even been the Operations Manager over another collection agency. I know the FDCPA front and back and have been certified annually since I started in collections 15 years ago. I was making $80k/yr as an OM and lost the job due to downsizing and with all of my experience the best I could muster out of these people was $13.50/hr. I had to take it because of being unemployed and being hospitalized 3 months prior to this job. 

I had lethal staph infection that damn near killed me. It was 9 pockets of ooze that was 9.5" diameter by 4" deep less than 2" right of my spine and about 3" south of my shoulder blade. I still had a hole in my back from this surgery and was still being stuffed with gauze daily when I started work for these people and they knew it. 

The chairs they have at this place do not have arms on them which is an insurance liability, but they wouldn't know that because respectable call centers try to keep their employees safe. Anyways, not having arms on the chair hurt my back, so I asked if I could get a chair with arms. Don told me that they don't provide chairs with arms because it makes employees lazy. So I asked him if I could bring my chair from home and he said no. I even told him that I had a note from my doctor stating that it was necessary because of my wound. 

But Don had it out for me before I even started. When I interviewed with Sal and met Don, Don stated that he didn't even like hiring people with previous collections experience because they have bad habits. No... he doesn't like hiring people with previous experience because they know the law and won't break it. 

When I started working here there was only me and another lady named Ericka in the training class. Don would walk behind her and look down her shirt. And even when we were in the tiny office that they call a training room, which was a joke. Don was talking to someone about something and all we heard was something about him and his wife swinging. Which made both of us feel uncomfortable. Don was also trying to get me out of the room as much as possible so he could be alone with Ericka. She'd later find me at break or something and tell me that she felt sexually harassed because he would be looking down her shirt. She also quit around the same time I did. She even had her doctor make up a note so she could leave. We both got our 1st checks around the middle of July at lunch time and neither one of us came back.

The most screwed up thing is they collect for Via Christi and my doctor that said I needed the chair for my back is a Via Christi doctor. So that's slap at both an employee and a client really. 

And now for some fan mail -

We get terrible phone calls from a girl at this agency, named Becky Sharp.  Do you have any info on her? 

Their range is not limited to Wichita.  Coffey County Community Hospital also uses this company for their collections.  (Burlington, KS.)  What a bunch of scumbags.

Keep up the good work!

An update!

Another Update -

I realize it's been over a year since I've updated this. The email address I have listed for contact information got signed up for a ton of spam, so I essentially gave up on checking it. I thought of this site today though, and checked the email account. After doing a little digging, I struck gold.

Here's an email from a former employee. Some of it I'd already posted, but there was plenty of new stuff in there as well.

I worked for this place and absoulty hated it. I can tell you some stories. Well lets just go ahead and spill the beans.

Almost everyone that works there has either been in jail for drug charges or is on probation for drugs or drunk driving. There is even one person that has been in prison not once but twice for drug trafficing. Not to mention the selling of controlled substances in the building.
I am sure Donnie, Micki, and Sal all know about this unethical activity that is going on, but chose to ingore it.

Well now I will give you all the names of the top collectors in the office and their fake names.

Here we go:
Real Name ---Fake name
Micki Kell ----Sue Brown
Donnie Kell------ Don Snow
Tamara Holland ---- Tina Greene
Pristina Dupard ---- Amanda Martin
Sal Manzi ---- Mr Mann
Deonna Snodenberg -----Dee Dawson

Ok that is all that I am going to share about the collector names. These are the ones who make the work place run the way it does.

I would sugguest to all their clients that they go there and take a look for themselves how the business is run day to day.....They would be in shock......

Here is a short run down of some of the clients they have......Via Christi Clinic (formely Wichita Clinic), Westar Energy, Coffey County Medical / Hospital, Dodge City Medical, Ashely Clinic, KS Medical Center, 66 Federal Credit Union, Fidelity Bank, Meritrust Credit Union....these are just a few...

Now to talk about Donnie and Micki...Micki really runs the show and Donnie is just there to do whatever she says, and to get her lunch everyday...

Sal is never in the office, he is gone about 25 days out of each month, on his trips. When he does some into the office, he is always having a meeting on the 1st day he comes back, and is alway blah blah about the collectors not making him enough money, not to mention the fact that he will threaten you not to pay you, because you did not make him money.

Oh on another note, there is "Richard Parker" that comes to work everyday "DRUNK"....quite the work enviroment huh......... 

An Update

Haven't posted in a while -- my apologies.

Have plenty of new information to share, though!


Midwest Service Bureau Website Change


For reasons unknown, it appears the fine folks at Midwest Service Bureau have changed their website address. The new website, www.yourcollectioncenter.com, was registered back in September 2010 - about 6 months ago.

If you try to use their old website address, www.midwest-service.info, it redirects automatically to the new site. Which they also redesigned.

One can only wonder if the bad publicity they got from this site, www.midwest-service.info, prompted the change. Or maybe not. Who knows. But its worth noting.

It looks like the person responsible for the new website is Tamara Deal of http://www.fairdealwsinet.com/ in Mission, KS. I wonder if she knows how horrible the reps are to their customers at Midwest Service Bureau. Oh well, she's making money off of it. Why should she care? Either way, if you'd like to let her know, you can reach her at 913-369-5082. Don't take your frustrations out on her, though. You can also find her on Facebook here: http://www.facebook.com/FairDeal.


Collector Personal Info

This is where it gets good. We've got some great information for you on one of the long-term collectors, Tamara Holland. We still don't know the name she uses when she calls, so if you've got that, let us know.

Here we go.

Tamara Holland of Midwest Service Bureau in Wichita, KS:

Tamara Holland's Home Address:
955 N. Battin St. (SW corner of Battin and 9th St.)
Wichita, KS  67208
Map

Tamara Holland's Home Phone:
316-682-6971

Tamara Holland's Personal Cell Phone:
316-806-7316

Tamara Holland's Personal Email Address:
hollandtamara@yahoo.com

Tamara Holland's Yahoo Messenger Screen Name:
hollandtamara

Tamara Holland's Birthday:
September 13, 1968

Tamara Holland's Wedding Anniversary:
March 8, 1986


But wait. There's more!


Tamara has 4 kids (2 boys, 2 girls) and 2 granddaughters!

Daughter: Thomeris Denise Holland (10 years old)
You can find her on Facebook here: http://www.facebook.com/profile.php?id=100000387869112

Daughter: Kristian Nicole Holland (19 years old)
Her Daughter: Thomaree Dekayla Holland (Tamara's granddaughter)
You can find pictures of her on Facebook here: http://www.facebook.com/tHOMAReesMommie

Son: Elijah James Holland
No information currently available.

Son: TJ Holland (32 years old)
His Fiancee: Cami Cam (Tamara's soon to be daughter-in-law)
His Daughter: Born January 22, 2011 - No name currently available.
You can find him on Facebook here: http://www.facebook.com/profile.php?id=1194450353


And this is the best part:

Tamara's New Year's Resolution for 2011:

Good plan, Tamara. We salute you.



Alright folks, that's all for now. We'll try to be more active as we uncover additional facts about the debt collectors at Midwest Service Bureau in Wichita, KS.

One Week later...

Just a quick site update...

It looks like all the people mentioned throughout this site have seen it. They've all locked down their personal Facebook pages and a few have even changed some of the information that is still visibile. One even made it impossible to search for her, meaning you have to use the direct link on our site.

In the 6 days this site has been live, its received almost 400 unique visitors.. 389 to be exact. Average time spent by each user browsing the site is over 10 minutes.. 10:04 to be exact. And each user visits an average of 6.7 pages while they're on the site. Since we only have 5 pages, that means each user is browsing back and forth looking at pages again. Not bad stats for 6 days!

Also, Midwest Service Bureau themselves haven't made any contact.. but one of their collectors has. Evan Hoffman sent me an email from his personal email address voicing his hatred for the company. Instead of just copying and pasting the text here, I thought I'd do one better and let you SEE his email, directly from my Gmail inbox.

Of course I replied... inquiring why, if he hates it so much, he still works there! I found Evan on Facebook a week ago when I was setting up this site. But for whatever reason, decided to leave him off the Collectors Personal Info page.

Well, if you want to see Evan, here's a link:
http://www.facebook.com/profile.php?id=1194390219

He used to have "Midwest Service Bureau" listed as his employer and that he had worked there since the end of last year.. September or October 2009 if I remember right. But he's since taken that down.

But if you've gotten a call from Evan, we've at least got his personal email address - evan-h@sbcglobal.net -- let him know how you feel. And ask him why he still works there if he hates it so much! Plenty of places are hiring for low-end minimum wage type jobs.. wouldn't be that hard to find something else, Evan.

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And to Sal, Micki and Don -- now that you've seen first hand at least one of your collectors hates the place, why not open your eyes? Make a few changes to how you do business? You can be a collection agency without being the scum of the Earth. You can still be successful in recovering money without being so terrible to people. Mad about my site? You brought it on yourselves. And with the traffic we've already received, looks like I'm not the only one who's pissed.

Personal Contact Info for Owner and Managers

Midwest Service Bureau in Wichita, KS - (316)263-1051
Collection Agency Debt Collection Asset Recovery Debt Collector
Owned by Sal Manzi

www.midwest-service.net <-- Their Website
www.midwest-service.info <-- Our Website

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This debt collection agency covers accounts for businesses such as:

Wichita Clinic
Advanced Physical Therapy

If you find the collection practices of Midwest Service Bureau in Wichita, KS to be appalling and unacceptable, let these companies know.

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If you have been contacted by Midwest Service Bureau and can't get them to stop calling, simply send a letter to their office demanding they cease phone contact with you. You have that right under the Fair Debt Collection Practices Act, otherwise known as the FDCPA. Once you have sent them a letter demanding they cease phone contact with you, it is a punishable offense and can lead to fines of $1,000 if they call again.

Mail your letter to:

Midwest Service Bureau
625 W. Maple
Wichita, KS  67213
(316)263-1051

They also have a post office box you can send mail to:

Midwest Service Bureau
PO Box 3888
Wichita, KS  67201
(316)263-1051

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If you've been harassed by these people, here's some info on them you may find useful. These are the scum bags of the earth, right here.


Sal and his wife Glenda Manzi -- OWNERS
2267 N. Lakeway Ct.
Wichita, KS  67205
316-722-2325

Map of Sal's house: Google Maps

He's got a nice little lakefront duplex on the northwest side.
Its near the Zoo and Sedgwick County Park.
Here's a couple photos of Sal's house!

Sal's Work Email Address:
sal@midwest-service.net

Glenda's Facebook Page: Has a nice picture of her and Sal!
http://www.facebook.com/profile.php?id=1184712811

Sal and Glenda's Son Salvator's Personal Website (He lives in San Francisco):
http://homepage.mac.com/salvatoremanzi/htmlfiles/locrate.html

Sal and Glenda's Granddaughter Ashlie's Facebook Page:
http://www.facebook.com/profile.php?id=802075689

Sal and Glenda's Granddaughter Apryl's Facebook Page:
http://www.facebook.com/profile.php?id=790884871


Troy Manzi - Owner's Son - Facebook Page:
http://www.facebook.com/profile.php?id=760299708
Troy Manzi - Owner's Son - Personal Email Address:
sirwop67@yahoo.com
Troy Manzi - Owner's Son - PO Box for Mail:

Troy Manzi
PO Box 49065
Wichita, KS  67201

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Don and his wife Micki A. Kell --- MAIN MANAGERS
3230 S. Bonn Ave.
Wichita, KS  67217
316-942-7364

These are the two people that run the place on a day-to-day basis. Sal is pretty caught up in himself and all his other "investments" and "businesses", so Don and Micki run the show. That doesn't mean Sal doesn't know whats going on --- he knows. He started it. 

Map of Don and Micki's House: Google Maps

Here's a few shots of Don and Micki's house.
Right after I took these pictures and was driving away, Don came outside to get that free stuff out of the yard. Bummer I missed him.. would have loved to have said hi! Sorry I missed you, Don.

Phone numbers for both checked and validated: June 28, 2010.
Addresses not confirmed since November 2009.